You must contact our Customer Service Team for return authorization. Returns of damaged or defective products must be made within 10 days from the issuance of the shipment tracking data of the product. ALL SALES ON VAPE DEALS PRODUCTS ARE FINAL. ALL E-LIQUID, BATTERY, CHARGER AND COIL SALES ARE FINAL. International customers will be responsible for the cost to return any products.Ĭustomer incurred shipping costs to return a product will not be refunded or credited. If you receive an incorrect product we will issue a return authorization and prepaid shipping label.
We reserve the right to determine whether to issue an account credit or ship a replacement product. If the product is determined to be damaged due to shipping, defective, or incorrect we will ship a new replacement product to you (at our expense) or issue a credit to your Lightfire/Kanger Wholesale account. All return shipping costs shall be paid by the customer, unless we shipped you the wrong product. Returned products should be packaged appropriately to avoid any damage in transit. You must also provide the order number from your purchase of the product.Īll returned products will be subject to inspection and testing by our staff to determine if the product meets our return policy. Misused and customer damaged products will not be accepted for return. Returns that do not include ALL original packaging and contents will be rejected. All returned products must be in the original box and include ALL original packaging contents that came with the product. If authorized, you must ship the products back to us using a shipping provider that provides for tracking (this tracking information must be provided to us). Returns on all new/unopened, damaged, or defective products must be made within 45 days from the issuance of the shipment tracking data of the product. THEY ARE EXCLUDED FROM OUR RETURN POLICY. All products listed in vape deals are FINAL SALES AND NOT SUBJECT TO RETURN FOR ANY REASON. This is why our products carry our exceptional Return Policy. We understand that sometimes products arrive damaged, defective, or we shipped an incorrect product. Customer satisfaction is our highest priority.
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